Frequently asked questions

PAYMENT

You can easily reach us by phone via our WhatsApp number. In addition, our AI agent is available 24/7 and is fully capable of answering all your questions and providing advice. Just click on “Live Chat.”

Currently, Oraak accepts the following payment methods: Visa, Visa Electron, MasterCard, Maestro, and PayPal.

If a payment has been declined for an unknown reason, ORAAK suggests trying a different payment method; however, if that is not available, please contact us. ORAAK reminds you that a payment may be declined if you have entered incorrect payment information or if there are insufficient funds in the selected account to complete the payment.

PRODUCTS

Absolutely, every product has been designed to deliver maximum effectiveness without irritating your teeth or gums.

Une brosse rotative oscille entre 3 000 et 8 000 mouvements par minute. ORAAK génère 32 000 vibrations par minute — une fréquence sonique qui crée un flux dynamique fluide. Ce flux nettoie au-delà du simple contact des soies : entre les dents, sous la gencive, dans les zones qu'aucune brosse manuelle ni rotative n'atteint.

This is the threshold at which sonic technology produces a cavitation effect in the oral fluid saliva and toothpaste are agitated at high speed and propelled into the interdental and subgingival spaces. Below this frequency, the effect is mechanical. At this frequency, it becomes physical.

This is the phenomenon whereby sonic vibrations create micro-turbulence in the fluid surrounding the bristles. This turbulence disrupts the bacterial biofilm in hard-to-reach areas—such as the gingival sulcus and interdental spaces—without direct contact. This is precisely where gingivitis and periodontitis begin.

Most users report less sensitive gums after just 7 days (89% in our internal study of 125 testers). The improvement in freshness and cleanliness is noticeable from the very first brush.

SHIPPING, RETURNS, AND EXCHANGES

You have 14 days to return a product if it doesn't meet your expectations. Please make sure the item is in its original condition with all packaging and tags intact. Returning items is easy: contact our customer service team and we'll guide you through the process.

We primarily ship within France, but we also offer shipping to several European countries. Shipping costs and delivery times may vary depending on the destination. Please review our shipping policies for more details or contact us with any specific inquiries.

Your order should typically arrive within 6 to 10 business days after we receive your payment and process your order. If you still haven’t received your order after 12 business days, please contact our customer service team for assistance.

This is the phenomenon whereby sonic vibrations create micro-turbulence in the fluid surrounding the bristles. This turbulence disrupts the bacterial biofilm in hard-to-reach areas—such as the gingival sulcus and interdental spaces—without direct contact. This is precisely where gingivitis and periodontitis begin.

Do you have a question that hasn't been answered?

You can ask our AI assistant for help or contact an advisor